Shipping & Payment

 

You will receive a confirmation of your purchase within 24 hours. 

Your purchase is handcrafted to order from our studio in Vancouver, BC and will be shipped 1 to 4 business days after we receive your online order. Please factor in this time in addition to shipping estimates. We do not ship on Saturdays, Sundays or Holidays. If there will be a delay during the production process, you will be notified within the first 48 hours of your purchase.

CANADA orders: We now offer FREE SHIPPING on orders over $125. Standard shipping is shipped from Vancouver, BC via Canada Post with a tracking number. Expected delivery is usually 3-8 business days from dispatch. 

US orders: We now offer FREE SHIPPING on orders over $125. Standard shipping is shipped via Canada Post or USPS with a tracking number. Items will ship from Seattle, WA depending on the availability of stock.

Expected delivery is 5-7 days from dispatch for items shipped from Vancouver, BC. 

Expected delivery is 2-5 days from dispatch for items shipped from Seattle, WA. 

Please email us at info@emmytrinh.com if you would like to know the details of the origin of your shipment prior to placing your order. 

All other countries: Countries that choose to ship Untracked Standard International Air will NOT receive a tracking number. We are not responsible for replacing lost items unless it has a tracking number. Tracking is available with Standard Shipping or Expedited shipping depending on your country.

*Orders shipped outside of Canada may be subject to duties and customs fees. The delivery agent will collect these fees when your order is delivered. All applicable customs and import duties and fees, taxes, and any other charges are the responsibility of the customer. We ship your package DDU, "duties and taxes unpaid", and we do not collect VAT, duties, and/or taxes. Therefore, you may be subject to import fees or taxes based on the laws of your country.  We have no control over these laws and cannot predict what those charges may be. Emmy Trinh Jewelry is not responsible for non-paid import taxes, nor will Emmy Trinh Jewelry issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

 

CURRENCY

All prices are quoted and billed in USD (United States Dollars). If you would like to view prices in CAD (Canadian Dollars) for reference, you may make that selection by clicking on the "change" link at the top of the page next to "All Prices in USD". Although prices may be viewed in CAD, you will be charged in USD upon checkout.

Due to a limitation by Shopify (our online store host), all orders are billed in US dollars as the default currency to accommodate worldwide purchases. Prices do not include applicable taxes and shipping. Taxes will be added according to your location. 

If you would prefer to pay in Canadian dollars (at the current USD exchange rate), please send an email to info@emmytrinh.com with these details:

  1. Link to the item(s) you'd like to order: Item name(s), material, size, and/or quantity 
  2. First & Surname
  3. Complete Canadian shipping address

We will send you a PayPal itemized payment request in Canadian Dollars indicating the subtotal, taxes, and shipping. 

We appreciate your cooperation and are making every effort to accommodate both currencies for our customers.

TAXES

Prices do not include applicable taxes and shipping. Taxes will be added according to your ship-to location upon checkout.

For orders shipped outside of Canada, we ship your package DDU, "duties and taxes unpaid", and we do not collect VAT, duties, and/or taxes. Therefore, you may be subject to import fees or taxes based on the laws of your country.  We have no control over these laws and cannot predict what those charges may be.